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SALESWITCH HELP

Email updates and feedback

Choose separate categories, confirm your address and control your preferences.

Choose the updates you want

Open Notifications in SaleSwitch. Enter an address you control and choose any of these separate categories. Every category starts off; installing the app does not subscribe you.

  • Sale and trial alerts: scheduled, started and finished sales; failed or uncertain restoration; and trial-ending alerts when Shopify provides a verified trial end.
  • Welcome and setup help: guidance for getting started.
  • One optional feedback request: after you have had time to use the app.

The app does not use Shopify staff-session email addresses as notification recipients.

Confirm the email address

Save your preferences, then open the confirmation message from saleswitch@ecommlist.com. Open its link and select Confirm on the confirmation page. Opening a link alone does not enable updates. Changing the address requires a new confirmation.

Not enabled means updates are off. Confirm your email means saved choices are pending verification. Email updates enabled means the address and selected choices are enabled. Use Refresh status after confirming.

If an email has not arrived

Check the entered address, Spam and other inbox categories, then refresh the status in SaleSwitch. Delivery depends on email service availability and your mailbox. If the app says delivery is being configured, you can keep using SaleSwitch; previously enabled preferences can still be turned off.

Email is an additional update channel. Check Your sales for the latest processing and restoration results, and use Shopify’s billing page for current subscription details.

Turn updates off

Change your categories in Notifications or use the unsubscribe link in any notification email. Opening a preferences link does not change settings; confirm the action on that page. One-click unsubscribe requests from supported mail clients are also accepted.

Unsubscribing stops future messages. A message already accepted for delivery may still arrive. Uninstalling disables preferences and cancels queued messages. Email choices do not cancel a Shopify subscription.

Feedback and privacy

Feedback is optional. Positive or negative feedback does not change your plan, features or support. You can contact us privately at any time without waiting for a feedback request.

Resend processes the recipient address and message content for delivery. We do not add email tracking pixels or enable open or click tracking. Delivery records are kept for up to 90 days for troubleshooting and duplicate prevention. Read the SaleSwitch privacy policy for processing, consent and deletion details.

Need a hand?

Email saleswitch@ecommlist.com. Include your store domain, campaign name, what you expected and what happened. Screenshots of the result can help. Leave out passwords, access tokens, payment details and shopper personal information.

SaleSwitch support ↗