Contact the SaleSwitch team
Email saleswitch@ecommlist.com. Include your store domain, campaign name, what you expected and what happened. Screenshots of the result can help. Leave out passwords, access tokens, payment details and shopper personal information.
For custom development or a separate Shopify project, use the Ecommlist project enquiry form. For help with another Ecommlist app, visit app support.
Find the right guide
- Create your first saleSelect variants, set dates, review prices and follow the actual results.
- Countdowns and sale collectionsSet up the theme, use a real campaign deadline and understand collection cleanup.
- End a sale and review restorationUnderstand original, applied and current prices, later edits and uninstall preparation.
- Plans, trials and optional AICurrent allowances, the eligible Pro trial and what to check in Shopify billing.
- Email updates and feedbackChoose separate categories, confirm your address and control your preferences.
- Troubleshooting SaleSwitchCheck scheduling, visible sale prices, countdowns, collections and restoration.
When a sale needs attention
Check Your sales for actual application and restoration results. Inspect current price and compare-at values in Shopify for failed, uncertain or later-edited items. Use End & restore for an active campaign; Keep current prices records a decision without changing prices.
Before uninstalling, end active sales and check every restoration result. Shopify removes app access on uninstall. SaleSwitch cannot restore remaining prices after that access is removed.
Installation and plans
Install SaleSwitch from the Shopify App Store. Free includes two scheduled sales per UTC calendar month, up to 50 variants each. Pro adds unlimited scheduled sales, up to 200 variants each and 20 AI draft requests per UTC calendar month.
Eligible Pro subscriptions include a 14-day free trial: $0 for 14 days, then $9.99 USD every 30 days. Shopify confirms trial eligibility, remaining trial days, taxes and when changes take effect. Previously used trial days can reduce the remaining trial. Cancel Pro or switch to Free in Shopify before the trial ends to avoid a Pro charge.
Share feedback privately
Email us with what worked, what did not or what you would like to see. Feedback is optional and can be positive or negative. It does not change your plan, features or access to support. Installing the app does not subscribe you to feedback or review emails.
Need a hand?
Email saleswitch@ecommlist.com. Include your store domain, campaign name, what you expected and what happened. Screenshots of the result can help. Leave out passwords, access tokens, payment details and shopper personal information.
SaleSwitch support ↗