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SALESWITCH HELP

End a sale and review restoration

Understand original, applied and current prices, later edits and uninstall preparation.

Cancel or end the campaign

Use Cancel sale before activation to release a Free slot without changing prices. For an active campaign, select End & restore. Restoration is processed in background worker runs. Check the results after processing.

How the price checks work

SaleSwitch saves the original price and compare-at price before an approved sale. It records the app-applied pair and checks current values when restoring. An unchanged app-applied pair is eligible to return to the saved originals.

Detected later edits are preserved and flagged for review. Shopify does not provide an atomic conditional price update, so another app or merchant can change a price between the check and the write. Protection from every concurrent edit is not guaranteed.

Resolve a flagged or uncertain result

Open the item’s Shopify price settings and compare both its price and compare-at price with the original and applied pairs shown in SaleSwitch. Decide which values should remain. If you edit prices manually, check all affected variants.

Keep current prices records your decision and makes no price changes. An uncertain result means you should inspect Shopify directly before deciding what to do next. Avoid stacking another price-editing workflow onto unresolved items.

Plan changes do not remove restoration

Ending and restoring existing sales remains available after a downgrade or when subscription verification fails. Existing approved sales remain eligible for processing and restoration. A new campaign still needs a verified plan and the appropriate allowance.

Before uninstalling

Before uninstalling, end active sales and check every restoration result. Shopify removes app access on uninstall. SaleSwitch cannot restore remaining prices after that access is removed.

  1. Cancel campaigns that have not started.
  2. End every active campaign and wait for processing.
  3. Review failed, later-edited or uncertain items and verify the intended prices in Shopify.
  4. Check sale collections and remove navigation links you no longer need.
  5. Only then uninstall through Shopify.

Uninstalling also disables notification preferences and cancels queued messages. A message already accepted for delivery may still arrive.

Need a hand?

Email saleswitch@ecommlist.com. Include your store domain, campaign name, what you expected and what happened. Screenshots of the result can help. Leave out passwords, access tokens, payment details and shopper personal information.

SaleSwitch support ↗