Arrival Studio support

Contact the Arrival Studio team

Contact Ecommlist at support@ecommlist.com. Include your Shopify store domain, the affected widget name, what you expected and what happened. Never include passwords, access tokens or customer information.

For help with another Ecommlist app, use app support. For a custom Shopify project, use our project enquiry form.

Get started in three steps

1. Refresh store information and confirm preparation, transit, calendars, timezone, destinations, origin and shipping-method assumptions.
2. Choose a design, check the simulator, save a draft, then review and explicitly publish it.
3. Add the app block or floating embed in the theme editor, save the intended theme and inspect a real storefront estimate.

Follow the complete setup and troubleshooting guide.

Why no date is showing

Check that a widget is published, its destination and product targeting match, the app block is enabled and its plan allowance is active. Missing availability dates for preorders, unknown shipping context, conflicting rules or unavailable configuration can cause the widget to hide rather than display an invented date. Selling-plan schedules require an explicitly confirmed availability override.

Editing and rollback

Saving a draft does not change the storefront. Publish after reviewing dates and assumptions. Historical publications are immutable; restoring a previous version creates a new publication. A stale-edit message means another window saved a newer revision. Reload before continuing.

AI, privacy and compatibility

Optional assistance requires sharing consent, a supported plan and remaining quota. You can inspect proposals before applying them to a draft. Publication is always separate. Manual setup remains available when AI is disabled.

App blocks require a compatible Online Store 2.0 section. Estimates use the confirmed origin’s civil calendar and are not live tracking or a checkout delivery guarantee. Read the privacy policy and terms.